{"id":2104,"date":"2006-07-28T00:00:00","date_gmt":"2006-07-27T16:00:00","guid":{"rendered":"http:\/\/localhost\/wordpress\/2006\/07\/28\/ksn-arah-jabatan-tetapkan-tempoh-perkhidmatan\/"},"modified":"2021-03-19T01:31:41","modified_gmt":"2021-03-18T17:31:41","slug":"ksn-arah-jabatan-tetapkan-tempoh-perkhidmatan","status":"publish","type":"post","link":"https:\/\/www2.rakansarawak.com\/?p=2104","title":{"rendered":"KSN Arah Jabatan Tetapkan Tempoh Perkhidmatan"},"content":{"rendered":"<div align=&quot;justify&quot;><font face=&quot;Arial, Helvetica, sans-serif&quot; size=&quot;2&quot;>Ketua<br \/>\nSetiausaha Negara, Tan Sri Samsudin Osman, dipetik daripada Berita<br \/>\nHarian sebagai berkata orang ramai perlu diberitahu tempoh bila sesuatu<br \/>\npermohonan atau urusan mereka dapat disiapkan, supaya mereka tidak<br \/>\ntertunggu-tunggu. <\/p>\n<p>Beliau berkata, langkah itu penting kerana kegagalan berbuat demikian,<br \/>\nkerap menimbulkan aduan atau rungutan  yang berurusan terutama di<br \/>\nkaunter.<\/p>\n<p>Katanya, dalam keadaan yang serba moden sekarang, orang ramai tidak<br \/>\nmempunyai masa yang banyak untuk sesetengah perkara, menyebabkan<br \/>\nlayanan serta perkhidmatan perlu diberikan dengan tepat dan mesti ada<br \/>\njangka masa tetap. <\/p>\n<p>\u201cBagi perkhidmatan tertentu seperti kelulusan sesuatu hal, anda mesti<br \/>\ntetapkan satu tempoh masa. Berdasarkan penelitian saya dan aduan orang<br \/>\nramai, mereka sanggup menunggu, cuma memerlukan kepastian sampai bila<br \/>\nmereka perlu menunggu. <\/p>\n<p> \u201cBila kita kata boleh berikan perkhidmatan dalam masa tiga hari,<br \/>\nkita mesti memberikan dalam masa tiga hari. Jika perkara itu rumit,<br \/>\nberitahu mungkin dua bulan atau tiga bulan, tetapi kita mesti penuhi<br \/>\nmasa yang kita janji. Ini bermakna orang menunggu akan tahu, dalam masa<br \/>\ntiga bulan dia akan dapat,\u201d katanya.<\/p>\n<p>Beliau menambah, kadangkala orang ramai langsung tidak diberikan sebarang jawapan yang menambah lagi ketidakpuasan hati mereka. <\/p>\n<p>Sementara itu, beliau berkata, maklum balas yang diperoleh daripada<br \/>\nkajian oleh Biro Pengaduan Awam (BPA) menjadi input penting kepada<br \/>\nkerajaan ke arah proses penambahbaikan dari segi penyampaian<br \/>\nperkhidmatannya kepada rakyat. <\/p>\n<p><\/font><\/div>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_2e6caa75681d7' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-2104\">Click to rate this post!<\/div><div id='yasr-vv-second-row-container-2e6caa75681d7'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-2e6caa75681d7'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='2104'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='16'\r\n                                      data-rater-readonly='true'\r\n                                      data-rater-nonce='dea601a98a'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-2e6caa75681d7\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"2104\"\r\n                                   id=\"yasr-stats-dashicon-2e6caa75681d7\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-2e6caa75681d7\" class=\"yasr-vv-text-container\">[Total: <span id=\"yasr-vv-votes-number-container-2e6caa75681d7\">0<\/span>  Average: <span id=\"yasr-vv-average-container-2e6caa75681d7\">0<\/span>]<\/span><\/div><div id='yasr-vv-loader-2e6caa75681d7' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-2e6caa75681d7' class='yasr-vv-bottom-container'><div class='yasr-small-block-bold'><span class='yasr-visitor-votes-must-sign-in'>You must sign in to vote<\/span><\/div><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>Jabatan kerajaan diarah menetapkan tempoh tertentu bagi sesuatu perkhidmatan yang diberikan kepada pelanggan untuk mencapai tahap perkhidmatan yang cepat dan cekap ke arah kecemerlangan.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[2789,22],"tags":[3172],"class_list":["post-2104","post","type-post","status-publish","format-standard","category-archive","category-berita-dari-putrajaya","tag-berita-dari-putrajaya"],"acf":[],"yasr_visitor_votes":{"stars_attributes":{"read_only":true,"span_bottom":"<div class='yasr-small-block-bold'><span class='yasr-visitor-votes-must-sign-in'>You must sign in to vote<\/span><\/div>"},"number_of_votes":0,"sum_votes":0},"publishpress_future_action":{"enabled":false,"date":"2026-08-04 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