Tag: Training
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Service Quality Failure Is Costly
Quality failure is costly, and the time to recover can be significant.
The cost of quality failure can be categorized as internal or external.
Internal failure costs are those caused by products or services that do not fulfil requirements established prior to delivery, while external failure costs occur following the delivery of products and services to external customers, which lead to customer dissatisfaction.
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Majlis Menandatangani MoU SHELL-UNIMAS
Setiausaha Kerajaan Negeri Sarawak, YB Tan Sri Datuk Amar Haji Mohamad Morshidi Abdul Ghani menyaksikan sesi pertukaran memorandum persefahaman (MoU) antara Shell (MDS) Sdn....
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Perasmian Program Temuduga Terbuka SL1M
Menteri Pelancongan dan Menteri Perumahan Sarawak YB Datuk Amar Abang Haji Abdul Rahman Zohari Tun Abang Haji Openg menyempurnakan simbolik perasmian Program Temuduga Terbuka...
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Majlis Penutupan Kursus Pengurusan Acara dan Protokol
Pengarah Unit Perhubungan Awam dan Hal Ehwal Korporat (UPAK) Jabatan Ketua Menteri Encik Azlan Haji Ali Badri (kiri) menyampaikan cenderahati kepada Timbalan Setiausaha Kerajaan...
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